Sundrenched Floral Tiered Maxi Sundress

I was SO excited to see this dress available at NR after it sold out on N. What arrived was a completely damaged, unwearable dress. So disappointing. What happened to Nordstrom’s standards and quality checks? Why would anyone ever send that to a customer? I can’t even wear this dress because the sleeves are broken off on the dress that was sent. Customer service is now non existent as well? They first said I’d be getting a refund and then said I had to return the dress to get the refund. It doesn’t need to be returned it needs to go in the trash. Beyond the above: 5’4” 130#, bought size S and would fit true to size