Monsieur Big Mascara

Hey there! Thank you so much for trying our Monsieur Big Volume Mascara, and sharing your feedback! While we are thrilled to hear you loved the incredible volumizing results, we are so sorry you experienced smearing, and difficulty with removal. To prevent smudging, and ensure a flawless wear, we highly recommend prepping your lashes first with our Cils Booster XL Enhancing Lash & Mascara Primer (you can find out more here: https://tinyurl.com/2xjh2nbn) to create a smudge-proof base, and then layering Monsieur Big as desired to achieve up to 12x the volume with intense black pigment. For effortless, residue-free removal at the end of the day, we suggest our iconic Bi-Facil Double Action Eye Makeup Remover (you can find out more here: https://tinyurl.com/yermb8g8). Simply shake to activate the bi-phase formula, and it will easily sweep away all residue without leaving your skin feeling greasy or sticky. Thank you once again for your invaluable feedback, and we hope these steps help you enjoy beautiful, high-volume lashes with total ease! If you still experience difficulty with removal after trying out our tips, please feel free to reach out!

Hi Mb27! We are so sorry to hear that our Monsieur Big Volume Mascara did not live up to your expectations. We completely understand how disappointing it is when a mascara fails to deliver the volume you were hoping for, and we are truly sorry to hear that the wand did not work well for you. Our Monsieur Big mascara is designed to provide bold, instant volume with its unique brush, so we are saddened to learn that this was not your experience. We truly appreciate you sharing this feedback with us, as it helps us understand how we can continue to improve our products. If you are looking for a different lash look, we would love to help you find a mascara and wand design that perfectly suits your preferences—whether you are looking for definition, length, or a different style of brush. Please feel free to reach out to us directly at 1-800-526-2663 Mon-Friday 10am-7pm EST so we can assist you further!

Hey JJ1111111! We are so sorry to hear that you experienced clumping, and did not get the bold volume you expected from our Monsieur Big Volume Mascara. We have forwarded your feedback directly to our Product Development Team. To achieve the best, clump-free results, we highly recommend prepping your lashes with our Cils Booster XL Enhancing Lash & Mascara Primer (available here: https://tinyurl.com/2xjh2nbn), which provides an ideal smooth base that maximizes volume while improving lash thickness, and curl over time. By applying this primer first, and then layering Monsieur Big as desired, you can achieve up to 12x the volume with more intense pigment, and a clump free result. Thank you again for your honest feedback, and please let us know if you decide to give the Cils Booster XL Enhancing Lash & Mascara Primer a try!

Hi Hoov1! Thank you for your candid feedback on our Monsieur Big Mascara. We are so sorry to hear that this formula clumped, flaked, and ultimately ended up in the trash—this is definitely not the premium experience we want you to have. While Monsieur Big is designed for major, bold volume, we understand that mascara is not one-size-fits-all. We would love to help you find your perfect lash match. If you prefer a clean, clump-free lift, we highly recommend trying Lash Idôle, or Hypnôse if you love natural, perfectly defined length. We are always here to help you find your go-to beauty staples. Please do not hesitate to reach out for recommendations!