Mini Detangling Flexi Brush

I've written to the company last week on this issue and had no response. I just submitted again to see if I get another response. I'm not expecting a refund as this is not worth my time an effort, but just thought Id share my experience with it to see if others have experienced it. If a brand wants to ensure quality and integrity, selling products that fail should not be a product that is sold. I expected more from this company and now question other products.