harlow tote bag

The leather is good quality and the color is lovely, but it took three different staff members at Nordstrom Rack just to get it open. The third had a pair of pliers, which were required to get the zipper at the top to slide. I had purchased this as a gift, so there was no way I was leaving the store with a bag that required tools to open. Unfortunately, I had to return it the same day I picked it up. Hopefully it was just that bag and not all of them.