Pulse 5 Waterproof Bluetooth^® Speaker

We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Pulse 5 didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support via our official website or toll-free hotline.

Thanks for your feedback. Our JBL Pulse 5 charging time is 4 hours, If it takes 8 hours to charge your speaker, the charger may not be powerful enough to power the unit and charge the battery. Check the adapter and make sure that the rating is 5V, at least 3A or higher. Please know the published up-to-playtime is the maximum battery time you will get when listening at background levels. As you turn up the volume, the playtime will be reduced, much like a phone battery when you brighten the screen. The same goes for source material. Music with more bass will also reduce playtime. If the battery is giving less than 60% of the published up-to-playtime, the battery may be losing its capacity. You may contact our customer support for further assistance.