Free shipping over $89. Plus, ship free to store! Shop online and select any U.S. Nordstrom Rack for order pickup.Learn More

To Our Customers

Due to the impact of COVID-19 and increased health and safety measures, orders and returns may be delayed. We appreciate your patience during this time as our teams work safely and quickly to process your order.
For immediate answers, please see our FAQs.

Shipping & Returns

Shipping Rates

Order Type

Starting Rate

Considerations

U.S. orders over $89 with standard shipping

Free

Applies to orders over $89 before tax. International orders and all items over 5lbs excluded.

U.S. orders shipped to stores for pickup

Free

U.S. orders under $89 containing only Jewelry and/or Beauty items

$5.95

All other U.S. orders under $89

$7.95

Two-business day shipping

$15

Next business day shipping

$25

Canada

$10.95

For Canadian orders, an international surcharge will be charged at checkout. It covers the cost of any duties, taxes and/or related fees, and is calculated based upon your order. No additional payment of duties, taxes or related fees will be required upon delivery.

Note: Shipping rates valid on online orders only. Incremental charges may apply to domestic and international orders for additional weight and size. For international orders, currency exchange rates may vary at time of shipment, affecting duties and tax.

Shipping Times
WITH STANDARD SHIPPING, ALL NORDSTROM RACK ITEMS LEAVE SHIPPING CENTER WITHIN 1-3 DAYS

WITH STANDARD SHIPPING, ALL ITEMS LEAVE SHIPPING CENTER WITHIN 3-5 BUSINESS DAYS.

New! Free Shipping to Stores
  • We’re offering free shipping to U.S. stores. Shop online and ship to any Nordstrom Rack, Nordstrom or Nordstrom Local for order pickup.

  • If you shipped items to a store, we'll hold your items at that location for 10 days once they arrive at the store. After that, the order will be returned and you’ll be refunded.

  • Shipping to stores is not available through the Nordstrom Rack app.

  • Items in the order cannot be shipped separately to a home address.

  • Expedited shipping and all items over 5lbs. are excluded.

Easy Returns

Please note, information for past Nordstrom Rack orders may no longer be viewable in your account purchase history. If you need to find information regarding a past Nordstrom Rack purchase, we recommend referencing your order confirmation emails or contacting our Customer Care team via Live Chat or by phone at 1-888-966-6283.

Please note, we are experiencing delays in returns processing and return credits may take longer than usual to be issued. For immediate answers, see our COVID-19 FAQs.

Having second thoughts? No worries—we're here to help! You have 45 days from the original ship date to make returns on eligible items. Returns can be made by mail or at your nearest U.S. Nordstrom Rack store or U.S. Nordstrom store. To confirm whether your item is returnable, check your invoice, email confirmation or Orders page.

    Return Policy
  • Apparel, footwear, home and accessories (bags, sunglasses, leather goods, jewelry and watches) may be returned unless the item is marked Final Sale or Non-Returnable.

  • Returns on items received after these time periods are accepted at our discretion. Late returns that are accepted will be subject to a partial refund of 50% of their original sale prices. This will appear on your orders page as Late-Return Fee.

  • Items must be returned in their original packaging, including hangers, hang tags, dust bags, eyewear cases, shoe boxes and gift boxes when applicable.

  • Items must not be worn, altered or damaged.

  • Beauty items are final sale, unless otherwise specified.

  • Eligible returns will be credited to your original form of tender or a gift card (gift cards cannot be redeemed for cash unless required by law).

  • Please note, we reserve the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Sales to anyone management believes to be a reseller or bulk purchaser are final, and no exchanges or returns will be granted.

  • Nordstrom Rack stores in Canada are unable to accept returns for items purchased online at nordstromrack.com or hautelook.com.

Returns Your Way

Returning an item is simple! Just pick your return method to start the simple process.

Return to a Nordstrom Rack or Nordstrom Store in the U.S.

Return By Mail

Simply bring your invoice and eligible item(s) to a U.S. Nordstrom Rack store or U.S. Nordstrom store near you.

Send your item(s) back to us with the shipping label that we'll provide.

Once you return an item it will not be available for immediate repurchase

The return shipping fee is $5.95 for the U.S. and $10.95 for Canada. We'll automatically deduct the fee from your refund.

Find Your Rack >

Start Your Return

Account Holders >

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Guests >
    Guest Returns
  • If you placed your order using guest checkout, you can send your item(s) back to us by visiting Guest Returns >

  • If your guest order was shipped outside of the U.S., you must call Customer Service at 1-888-966-6283 to initiate your return.

    Gift Returns
  • Gift recipients may return eligible gift items to a U.S. Nordstrom Rack store or U.S. Nordstrom store. In-store gift refunds will be issued as a Nordstrom Gift Card, redeemable online and in-store at Nordstrom and Nordstrom Rack.

  • In-store gift refunds will be issued as a Nordstrom Gift Card redeemable online and in store at Nordstrom and Nordstrom Rack.

  • To receive a refund to the original form of payment, the purchaser must return the item themselves either in store or by mail.

    Refunds
  • Returns to a Nordstrom Rack store or Nordstrom store will be refunded to the original form of payment or gift card.

  • Refunds for orders purchased with Nordstrom Gift Cards and/or Nordstrom Notes will be issued as a Nordstrom e-Gift Card and emailed to the original billing email address within 48 hours of the completion of the return or cancellation. Gift cards cannot be redeemed for cash unless required by law.

    Price Adjustments
  • At Nordstrom Rack stores and nordstromrack.com, we work hard to offer competitive prices on everything we sell. With this effort in mind, we do not price match or make adjustments, as our prices change often to ensure the best possible value, every day.

    Refund Processing
  • Returns to a Nordstrom Rack store will be refunded to the original form of payment or gift card.

  • Mail-in returns with our prepaid return label will be refunded back to the original form of payment within 1-3 business days after we receive your return. Please allow 7-10 business days for your return to arrive at our Returns Center.

Note: It may take a few days until your bank posts the refund to your account.

International Shipping & Return

Shipping rates for Canada start at $10.95.

For Canadian orders, an international surcharge will be charged at checkout. It covers the cost of any duties, taxes and/or related fees, and is calculated based upon your order. No additional payment of duties, taxes or related fees will be required upon delivery.

Nordstromrack.com has partnered with Landmark Trade Services Ltd., a licensed Canadian Customs Broker to provide international customers with an enhanced shipping and returning experience. Please note the Canadian clearance authority statement below.

Nordstromrack.com is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from Nordstromrack.com, I hereby authorize Landmark Trade Services Ltd. an approved customs broker on CREDITS, to act as my agent, and to transact business with the CBSA, to obtain release of my merchandise, account for duties and taxes, control the return merchandise to Nordstromrack.com, and electronically submit refund claims on my behalf. Under CREDITS, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that I will obtain the refund directly from Nordstromrack.com. Further, I also authorize the customs broker to forward any refund issued by the CBSA in my name to Nordstromrack.com so they can be reimbursed.