Shipping & Return Policy

Standard Shipping on most orders over $89: Free
Standard Shipping on most orders under $89: $9.95

Two Business-Day Shipping: $15 for most orders
Next Business-Day Shipping: $25 for most orders

What is the return policy?
You can return Rack purchases by mail or in-store for a full refund to your original form of payment if the items are:

• Returned within the designated return period (see below).
• Returned in their original packaging.
• Not final sale items.
• Not worn, altered or damaged.

Please remember to pair the correct item with the correct package and label. Items sent to us by mistake, using the wrong label or that do not meet our return criteria, will not be returned to you or refunded.

See below for information on returning both online and in-store items.


Online Purchases
For a full refund, return your online items within 40 days of purchase. You can return them to any Nordstrom or Nordstrom Rack store for free.

For returns by mail, we’ll email you a pre-paid shipping label or a QR code to print a label at an eligible carrier location. You can start a return for eligible online orders in your NordstromRack.com account or by using the Guest Returns page if your purchase history is unavailable. Note: a returns shipping charge of $9.95 will be deducted from your refund per pre-paid shipping label used.

Late returns may be accepted at our discretion within 40-60 days from your purchase date. If your late return is accepted, you will be issued an electronic gift card equal to 50% of your purchase amount, minus the $9.95 shipping charge.

Note: Online products sold by third-party sellers cannot be returned to Rack by store or mail. Please return them in-store or by mail to Nordstrom only.


Store Purchases
For a full refund, return your in-store items within 30 days of purchase. You can return them to any Nordstrom or Nordstrom Rack store for free.

For returns by mail, we’ll email you a pre-paid shipping label or a QR code to print a label at an eligible carrier location. You can start a return for eligible online orders in your NordstromRack.com account or by using the Guest Returns page if your purchase history is unavailable. Note: a returns shipping charge of $9.95 will be deducted from your refund per pre-paid shipping label used.

Late returns may be accepted at our discretion within 30-60 days from your purchase date. If your late return is accepted, you will be issued an electronic gift card equal to 50% of your purchase amount, minus the $9.95 shipping charge.

To confirm whether your item is returnable, check your invoice, email confirmation or Purchases page. To start an eligible late return, please contact us.

What items are eligible for returns?
Apparel, footwear, home and accessories (bags, sunglasses, leather goods, jewelry and watches) may be returned unless the item is marked Final Sale or Non-Returnable. Returns or exchanges may not be made on Final Sale items.

Items must be returned in their original packaging, including hangers, hang tags, dust bags, eyewear cases, shoe boxes and gift boxes when applicable. Items must not be worn, altered or damaged.

Product safety is our utmost priority. Car seats must be returned in the original, unopened box. Car seat boxes come with unbroken seals to ensure the item is brand-new. We will not accept returns with a broken seal. Before you open a box, please make sure the car seat is the item you intended to purchase. Please contact the manufacturer directly for defective products/parts. 

Beauty items are final sale, unless otherwise specified.

Nordstrom Marketplace items sold by another seller through Nordstrom, fine jewelry and designer items purchased at Nordstrom or Nordstrom.com are not eligible to be returned to Nordstrom Rack stores.

Please note, we reserve the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Sales to anyone management believes to be a reseller or bulk purchaser are final, and no exchanges or returns will be granted.

Does nordstromrack.com have late-return fees?
Mailed returns that are received after these time periods are accepted at our discretion. Late returns that are accepted will be subject to a partial refund of 50% of their original sale prices (NOTE: starting March 15, 2023 partial refunds will be credited to an electronic gift card vs. original tender). This will appear on your Purchases page as Late-Return Fee.

Can I return a gift purchased online from Nordstrom Rack?
Yes. Gift recipients may return eligible gift items to a U.S. Nordstrom Rack store or U.S. Nordstrom store. Refunds for gifts will be issued as a Nordstrom Gift Card, redeemable online and in store at Nordstrom and Nordstrom Rack.

Can I make exchanges?
Sorry, we do not provide an exchange option at this time.

When will I receive my refund?
All refunds will be credited to your original form of payment or a Nordstrom gift card (gift cards cannot be redeemed for cash unless required by law).

If you return an eligible item to a Nordstrom Rack or Nordstrom store, the refunded amount will be applied to your original form of payment. If you've paid with a credit card, depending on your financial institution, you may see that refund within 3–5 business days. 

Items Returned by Mail: If you ordered by credit card, we'll credit your account within 3–5 business days of receipt. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return.

• If you're returning a gift with a gift receipt, your refund will be issued as a Nordstrom gift card, redeemable online and in store at Nordstrom Rack and Nordstrom.
• If you paid by gift card(s), it is important to keep your original gift card (even with a $0 balance) as, generally, refunds or returns will be credited to your original gift card(s). If you also paid with a Nordstrom Note, we'll credit it back to your account within 72 hours. If you have questions, contact customer care at 1.888.966.6283.
• If you paid with a credit or debit card and a Nordstrom Rack or Nordstrom gift card, you will receive the refund in the original form of payment used to purchase the items if all items are returned or canceled. If the order is partially returned or canceled, your funds will first go to the credit or debit card used.
• If you return an item to a Nordstrom Rack or Nordstrom store and a gift card is being issued as your refund, you will receive that gift card in store.
• If PayPal, Afterpay or a credit card was used in combination with a gift card or Nordstrom Note, the merchandise amount will be returned proportionally to the tenders used.
• For faster returns, bring your eligible return items to any Nordstrom Rack or Nordstrom store. Find a store.
• Shipping Charges: Unfortunately, we cannot refund shipping charges.
  

Returning an item containing potentially hazardous materials?
Please pack, label and ship these items separately, and remember to affix the special label we've included to each package. Due to shipping regulations, this is required by USPS.