Double-Duty Face Moisturizer SPF 20

I’ve been a faithful customer and JB evangelist for years. No matter where I was or who I was with I’d advocate for JB. Recently I’ve found my eyes burning and incredibly irritated but no clue why. I’m extremely disappointed that I now have found out the culprit. If there is no resolution to this then unfortunately it seems I’ll have to take my business elsewhere. The fact there has been no recall or warning to customers is beyond a disappointment especially given all of the reviews clearly showing JB has altered the formula to the detriment of their customers

I recently opened a bottle last week I had received in February and the smell was so strong I thought it had somehow gone bad. I trashed it and ordered a new one but that one also has a strong, unpleasant smell. After reading other reviews with the same problem I compared it to the older tube I use for travel and immediately noticed both a lack of unpleasant smell and a much silkier texture. I've been using this product for over a decade but if it stays like this I will have to find something new.

I’ve been a loyal user of the Double Duty Face Moisturizer for 15 years, but the recent reformulation is a massive disappointment. I used to recommend this to all my friends and family as the gold standard for men’s skincare, but I can no longer do that. It’s rare to see a company take a "holy grail" product and manage to make it worse in every single category, but here we are. Here is why I can no longer use this: The Smell is Unbearable: The old, clean scent is gone. This new version has a sour, chemical-heavy odor—almost like diaper cream—that lingers on your face all day. It’s genuinely unpleasant to wear. Watery and Greasy: The rich, premium consistency has been replaced by a thin, runny liquid. It doesn't absorb properly anymore; instead, it sits on top of the skin, leaving a greasy film and occasional white streaks. It Stings: Worst of all, it now burns my eyes and causes irritation on my skin. This used to be the most reliable product for sensitive skin, but now it feels harsh and "cheap." After 15 years of loyalty, it’s very sad to walk away from a brand I’ve trusted and promoted for so long, but I’m officially done. It is a total disaster, and I’ll be switching to a different brand immediately.