Unbound Backpack

I'm giving this bag 1 Star for the sleek look and decent materials with nice zippers pulls . Everything else about his bag misses the mark. Where to being? The front pocket is far to small for modern cell phones. Note 8, I-Phone XS Max and other large format phones will not fit vertically or horizontally. I-phone x barley fits. The side compression straps cannot be unclasped only loosened. Why would I want to constantly readjust the strap instead of setting the desired position and then unbuckle the strap? Two buckles would have greatly improved functionality of the compression straps. Now the biggest problem with this bag and the reason NOT TO BUY THIS BACKPACK! is the padding in the laptop compartment. The padding at the bottom the bag is not sewed correctly. There is no padding at the bottom on the bottom of the laptop! When my macbook is in the sleeve it pushes the padding to the side. This is the most vulnerable section of the laptop while stored in a bag. I cannot believe this passed muster when it was being produced. I cannot keep this bag, I was looking for a stylish bag that could carry and PROTECT my Macbook but this bag fails miserably. For the price I would have expected better. Maybe I got a defect? Solo if you're reading this, I would be willing to try a replacement to see if the padding issues are an error and not a design mistake.