Ella Jayne Face-Hand-Body 6-Piece Towel Set

Thank you for bringing this to our attention, and I’m truly sorry that you received the wrong color towel set. It sounds like there was a mix-up in the fulfillment process, as the towels color absolutely matches the "plum" description on the label.

Please reach out to us at [email protected], and we’ll gladly assist with a replacement or resolve this issue as quickly as possible. We appreciate your patience while we make it right.

Thank you for your review. I want to clarify for future customers that the color you received is the correct shade as represented online. Our photography and descriptions are carefully produced to reflect the actual product, and I personally use these same towels in my own home. The color is exactly as listed.

Color perception can sometimes vary based on screen settings or lighting in a home, but the set you received was not misrepresented. We are confident in both the accuracy of the listing and the quality of the product.

Sincerely,
Zac Hedin
Customer Experience Manager
Ella Jayne

Thank you for your feedback. We're sorry to hear that the towels didn’t meet your expectations. The color “Linen” is a subtle, neutral shade that can appear slightly different depending on lighting and screen settings, but we always aim for accuracy in our product photography and descriptions.

Regarding the quality concerns, our towel sets are designed to balance softness, absorbency, and durability. However, if your set arrived with any flaws or damage, that’s not something we take lightly. We’d be happy to look into a resolution for you.

Please feel free to reach out to the retailer you purchased from regarding an exchange or refund. If there's anything we can do to help support that process, we're here.