Adrian Quad Tassel Loafer

I received a used pair of shoes with no box and creases along the toe. I looked inside the sole and it says that it is man-made upper. I went back to the listing and noticed that in one of the photos that is visible, but in the actual description, it says leather upper. I called customer service and of course there is not a leather option and there was no discounts given for a used pair of shoes and a synthetic upper. The shoe is not available anywhere in my size and this is the look I was going for. I usually get great customer service, but found the woman that helped me was unwilling to work with me on the crap shoes I was sent. As always, docs run huge, these are no different.