July 18, 2026
Poor Online Ordering
To my surprise, I received a completely different dress in my online order than the dress I ordered. To make matters more frustrating, when I did the online chat Nordstrom Rack is incapable of sending me a replacement dress and I have to place a separate order. Very inconvenient and poor customer service. I went to Nordstrom Rack in person to return and they had a difficult time figuring out how to handle and were rude. I don’t understand how your customer service is so poor and how your problem became mine.
CaliforniaMamax2
Fit: True to size
Small
True to size
Large
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