Oct 2, 2026
Nice boots, wrong item, no box
Ordered the Santoni Regal Chelsea boot in dark brown suede, 10.5D. What arrived doesn't match the listing: the photos show an orange sole and orange accents, but my pair has plain dark soles with no orange anywhere. The in-shoe sticker lists a $419.97 comparable value versus the $830 compare-at on the listing. So either the listing is wrong or I got the wrong boots — and customer service couldn't tell me which. The agent said she'd "research it" and get back to me in 3–4 business days. No resolution, no discount.
This also arrived with no shoebox — boots loose in the shipping bag. That's the second time: my Allen Edmonds order last week came the same way, with scratched leather and bent pull tabs, and they refused any adjustment on that too.
The boots themselves seem well-made and fit fine, which is the frustrating part. I can't recommend buying from Nordstrom Rack when you can't trust that what's pictured is what ships.
Verified purchase
rackcity
Fit: True to size
Small
True to size
Large
Width: True to width
Narrow
True to width
Wide
- Width purchased:
- D
- Color:
- DARK BROWN
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