Sylvia Knee High Boot

I received boots I ordered today and was very disappointed when I got them, not in a boot box, no packing materials, no stuffing or cardboard to keep their shape but folded and in a shipping box with creases from being folded. I consider this poor customer service. If it hadn't taken so long for me to find boots of this style at a decent price I would send them back.

I received a pair of shoes that were folded in half and thrown into a Nordstrom rack drawstring back and placed on a box without proper stuffing. The box arrived partially crushed and the tape seal was ripped open. The boots were unworn but the creases from the fold made them look like they were used. The pointed toe was tight and anyone who purchases should consider adding a half size for comfort. The width of the shaft is wider than average and the top of the boot was too high on my knee. Would recommend if you are taller than 5’ 5 and if the boots were in brand new condition. Remember to size half a size up. I believe the boots came from a Nordstrom rack store and not the warehouse, hence the lack of care for the product. I hope this is not a common issue.

These boots run a bit small - I generally wear a size 9, and these are comfortable in a 9.5 with thin socks. Do a full size up if you prefer to wear thicker socks. The regular calf is extremely narrow. The boots arrived with scuffed bottoms, showing they had been previously owned and worn. Extremely disappointing.

I love this boot, but it was too small for me. I am a true 9 with a narrow foot and found that I needed a 9.5 in these with a lightweight sock.

I see why they were on sale. Packages in a Nordstrom rack bag (no box) folded over and creased, scratch in the leather, they must have been on the rack for awhile with many people trying them on stretching the leather and causing creases and scratches. Will be returning

The boot fit great , color is perfect.

I cannot believe they shipped me used boots! They arrived today in poor condition with dirty scuffed soles, a scuffed toe, and have been clearly worn and used. Did no one inspect these before shipping them out! The packaging was horrible. Just shipped in a poorly taped box with no show box and no protection just in a Nordstrom Rack bag. For the price I can’t believe the condition of the boots. I was so excited to get these boots and didn’t thoroughly inspect them at first and then once I looked closely my jaw dropped. I can’t believe how they arrived. The fit was tight in the toe box but otherwise okay, they were so hard to take off as though they were suction to my calf. It’s a narrow calf but my calves aren’t big. They are a gorgeous boot but hopefully I can return and get an unused pair! Very disappointing, and I don’t think I will be ordering from them again.

I received the boots in extremely poor condition and am very disappointed with this purchase. They arrived in nothing more than a dirty plastic bag—there was no box and no protective packaging whatsoever. The boots are covered in scratches, and the area around the zippers looks heavily worn, as if the boots had already been used for years. The upper material, which is described as leather, is also extremely stiff and does not feel like the quality I expected. In addition, the boots are much higher than they appeared in the product photos. Considering the condition in which they arrived and the overall quality, I am very disappointed, but unfortunately, they cannot be returned.

I have usually get wide calf boots but these boots took wide to the next level. Extremely wide in calf area and unable to return due to final sale price. Maybe could have worn regular calf width!

Thank goodness that boots are giving wide calf options. This particularly has delivered each time. This Sylvia boot is so comfortable and provides great support. I went to a concert, walked a mile in a snow and danced for hours. My feet of course did start hurting but towards the end of the night. I bought multiples colors and these are definitely a closet staple for years to come.

I never received a pair of black boots.

They fit good for wide calves. The material feels pretty cheap but they are cute. Very annoyed I have to bring them in to get the sensor removed. Such a waste of time .