Revolution 5 Running Shoe (Men)

Shoes arrived with noticeable scratches on the side or Nike emblem, & debris in the bottom grooves. I ordered/paid for new shoes. I saw no mention in the description regarding the possibility of purchasing/receiving defective or used Nike’s. I also found (after opening) there is no longer a manufacturer box, but saw the note, this was done intentionally for packaging reasons. Alright, no huge box loss, but doesn’t the process take the valuable time of employees, taking every shoe out of the original box only to place into a much larger box? Why not designate the original shoebox as the parcel box too? Throw some brown paper on the box & a label, sounds more sensible than what’s being done now. What’s become of all those original shoeboxes, are they being sold, stored for future use, or are they being properly discarded/recycled by Nordstrom or other outside company? I am disappointed and hope I am not expected to pay any return shipping costs or restocking fee. Please update wording in the details of defective items to just that so customers don’t feel cheated.