lifestride.com response
We're really sorry your Life Stride booties aren't holding up as expected. We’re happy to say, we stand behind our products and offer refunds for defective items through our Defective Return Policy. Unfortunately, we cannot assist with repairs, nor send replacement parts or shoes. We apologize for any disappointment.
We ask you to please visit our website's FAQ page to learn more about our Defective Return Policy and to download the Defective Product Return Form. Please read the instructions entirely, as there is important information to be aware of. If the item is deemed defective and you request a refund for shipping charges, shipping costs will be refunded by check (up to $20 USD) for Standard Ground Shipping only. Visit the page below and click on "My shoes are defective. Can I return them?":
https://www.lifestride.com/help/faq
We appreciate your understanding and hope we're able to help!