Micro Brixton Quilted Shoulder Bag

I hope this message finds you well. I recently ordered a Kurt Geiger purse for my daughter as a Christmas gift, and I regret to share my disappointment with the experience I had. Upon opening the package on Christmas Day, we discovered that the purse was not the one I had ordered. It appears that my order was changed without my permission, leading to a mix-up that left my daughter feeling sad on such a special occasion. I understand that mistakes can happen, but I believe it's important for customers to receive what they specifically ordered. This experience has unfortunately affected our holiday celebration, and I would appreciate your attention to this matter. Thank you for taking the time to read my concerns. I hope to hear back from you soon regarding how we can resolve this situation.