Tiarra Mule Pump

I was notified that these were ready to be picked up at the store on November 21, 2025. I went to the store on November 21 of 2025 to be told that they have been refunded to my account. I just got a message that they were ready to be picked up on the same day. Where were they? Why were they returned? They said if they were returned as Nordstrom rack product they would be out on the floor to be sold again. I went and looked. They were nowhere to be found. I had six pair of boots and shoesthat were returned like this. The staff had no idea where things were. I called Nordstrom line Customer Service they could not help me either. The only thing I do know is that they were returned according to Nordstrom. The money, of course has not shown up on my credit card yet. This is the second time in approximately three months that this type of issue has happened to me through the Porter Ranch store in California.