Jester Campus Backpack

I'm saddened that I fell for the internet once again. I switched from my other brand backpack, figuring the Northface has such a good reputation for quality, and the reviews here were solid, and I've regretted it since. This backpack is designed terribly. It is nearly impossible to get anything out of this backpack easily, and it holds nowhere near its stated capacity. But probably most annoying, they cut the front pocket off well before halfway down, which you might think at least gives you more space at the bottom, but no, it does not. I would not recommend this at all, unless you are looking for a pack that doesn't hold much and makes you work to access what little it does hold

My wife bought me this as a father's day gift to replace the original northface backpack that was amazing. This is so poorly designed. The front pocket where you keep all your small items is only cut to the center of the bag... causing it to constantly fall over when placed in a car, chair or floor. the bag looks really nice on. I used it as a daily driver for my work laptop and gear. But i dread it. When i travel i use the old Northface bag.

The backpack was lost in transit, and TNF did not communicate what was happening with my order for a few weeks. I had to reach out to support for information on what was happening and they ended up giving me a full refund. Support was quick enough however I am not sure I would have ever received a product or refund if I did not reach out.