July 12, 2025
Service leaves much to be desired
Ordered two kantha throws, one of them was not the pattern/color I ordered, I called to start a return, guy helped me for about 15-30 minutes and then put me on hold forever, never came back, never processed a return…
I decided to keep the incorrect one and order the correct one plus another, they’re very pretty and I thought 4 would be nice to have
They delivered the next two and again, the same one was incorrect, now I have two of the one I never ordered
Will be trying to do a return again, if it goes through correctly I will update the review, but as of now, I’m not impressed with Nordstrom Rack’s ability to send the correct item, process a return or stay on a phone call to complete a task
Verified purchase
NHWN
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