Maze Slide Sandal

I had a very disappointing experience with Nordstrom Rack. I ordered three pairs of sandals, and one of them arrived with broken buckle hardware, making them completely unusable. I provided photos as proof, clearly showing the defect. The issue is that I am located in El Salvador and had to pay a third-party shipping service to receive my order. Returning the damaged item to the U.S. would require me to pay expensive international shipping fees again. Despite this, Nordstrom Rack refused to issue a refund unless I return the defective item at my own expense. This is extremely frustrating and unfair — customers should not have to pay additional costs to return items that arrive damaged. I expected better customer service and accountability from a company like this. Unfortunately, this experience has made me reconsider purchasing from them again.

I purchased these sandals in June and wore them for the first time today. As soon as I fastened the buckle and took a step, it broke. I was very disappointed because the sandals had never been worn before. I expected much better quality, especially from Steve Madden. Unfortunately, I can’t recommend this product based on my experience.

I liked the sandle and it broke on the 3rd time I wore it.

I wasn’t really excited when I receive these, but they make so much noise. They squeak a lot when you walk Will be returning