Active 4 Smart Watch, 24mm x 42.7mm

Hi, Zosborn! Thank you for reaching out. I understand your troubles about the sleep feature and notifications not working. Rest assured, I'm here to help. Please know that our watches monitor sleep from 10 p.m. to 8 a.m. Sleep data is generated for any sleep during these hours. We're developing features to customize sleep tracking times. Currently, this is the only option available. As to the notifications, go to "Notifications" and enable the apps you want to receive notifications from. Also, make sure that the "Do not disturb" option is disabled in the app. Full instructions: https://tinyurl.com/2s4a7z7p. Email us at reviews@itouchwearables.com for more help.

Hi, Vicky! Thank you for sharing your feedback. We sincerely apologize if the product did not meet your needs or perform as anticipated. We are always looking for ways to enhance our products and improve the user experience. Your feedback plays an important role in shaping the future of our products. For any other inquiries or if you require assistance, please feel free to reach out to us via email at reviews@itouchwearables.com.

Hi, there. We're sorry to hear about the issues you're encountering with the watch's Pedometer. Most watches' pedometers record steps after a few moments, despite appearing not to track every step. They start counting steps after the initial 15 steps. The pedometer tracks steps based on arm movement, so wear the watch slightly higher on your wrist and ensure the sensor at the back is unobstructed. Email us at reviews@itouchwearables.com if you need further assistance.