Aug 30, 2026
Unacceptable Pickup Experience and Poor Communicat
I am extremely disappointed with how my pickup order was handled. I originally purchased these items during the Tax-Free period, but my order was returned before the full five-day pickup period had ended. I did not receive a phone call, text message, or email warning me that the items were going to be returned.
Because the Tax-Free period had already ended by the time I went to pick up my order, I had to go back to the second floor, search for the same items again, and repurchase products that I had already ordered. As a result, I had to pay sales tax on clothing that I had originally purchased tax-free. This cost me additional money and caused unnecessary inconvenience, frustration, and a significant waste of my time.
Customers should be allowed the full stated pickup period, especially when returning an order early can cause them to lose a promotion or Tax-Free savings. I hope management reviews what happened and provides an appropriate resolution.
Verified purchase
elizingridmd
2found this helpful




