Piper Slingback Platform Sandal

Hello Nordstrom Customer Service, I am contacting you regarding a pair of shoes I recently purchased from Nordstrom. Unfortunately, after only a few days of normal wear, the shoes have already started to come apart. As shown in the attached photos, the material connecting the upper/strap to the sole has torn and separated significantly. I have only worn the shoes for a very short period of time and have used them normally. I would not expect this level of damage after just a few days, especially from a new pair of shoes. This appears to be a product quality or manufacturing defect rather than normal wear and tear. I would appreciate your assistance with a full refund or replacement. I have attached photos clearly showing the damage and can provide my order number, receipt, or any other information you may need. Thank you for your help. I look forward to your response and a resolution.

I love my first pr so much I'm back to buy another color! I love the fit, the cushioned wide straps, and adjustable straps (plural). I've always had great luck with FSarto. I took off one star because I prefer genuine leather and the top strap takes a bit of effort to close securely. I wear either an 8 or 7.5. For my narrow foot, the 7.5 fit perfectly.