Eligible Rack purchases made between 10/5/26 and 12/24/26 can be returned by 1/18/27 or 40 days after purchase—whichever is later. Online purchases: eligible items can be returned by mail or to a Nordstrom Rack or Nordstrom store. Store purchases: eligible items can be returned to a Nordstrom Rack or Nordstrom store. All returns are subject to our return policy terms.
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Franco Sarto's extensive experience as a cobbler and his singular vision as a designer made him uniquely suited to start his own line of effortlessly elegant Italian footwear. Impeccable and sophisticated, Franco Sarto shoes are fashioned with graceful lines and rich leathers—making every pair an enchanting homage to the Old World, remade in a beautifully contemporary style.
She’s a beautiful shoe… Incredibly comfortable at first fit. The contrast of material is a subtle pop that elevates the look. Great for business or a night out with the girls.
SuzD10
Verified purchase
1found this helpful
Most helpful critical review
Aug 23, 2026
Not true to Size!
Total letdown. These shoes claim to be 8½, but they fit like a 9 or 9½. The size label is misleading, and the product does NOT match what was advertised.
OG2026
Reposted from francosarto.com
francosarto.com response
Thank you for taking the time to write a review for the Franco Darcy Pump. We apologize that it was not a good fit. We value your feedback and have forwarded this information to the appropriate team. If you need further assistance, please don't hesitate to contact our Consumer Care Department. You can find our contact information here: https://francosarto.custhelp.com/app/ask
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5 stars45%
4 stars9%
3 stars18%
2 stars9%
1 star18%
Apr 5, 2026
classic and on trend
She’s a beautiful shoe… Incredibly comfortable at first fit. The contrast of material is a subtle pop that elevates the look. Great for business or a night out with the girls.
Verified purchase
SuzD10
Fit: True to size
Small
True to size
Large
Width: Runs slightly narrow
Narrow
True to width
Wide
1found this helpful
Aug 23, 2026
Not true to Size!
Total letdown. These shoes claim to be 8½, but they fit like a 9 or 9½. The size label is misleading, and the product does NOT match what was advertised.
Reposted from francosarto.com
francosarto.com response
Thank you for taking the time to write a review for the Franco Darcy Pump. We apologize that it was not a good fit. We value your feedback and have forwarded this information to the appropriate team. If you need further assistance, please don't hesitate to contact our Consumer Care Department. You can find our contact information here: https://francosarto.custhelp.com/app/ask
OG2026
May 12, 2026
very hard leather
I don’t like this shoes. The leather/material is hard and not comfortable to wear. I will return this.
Verified purchase
Cindy7898@
Fit: True to size
Small
True to size
Large
Width: True to width
Narrow
True to width
Wide
Size purchased:
8
Width purchased:
M
Color:
SILVER
Was this helpful?
Feb 10, 2026
Ordered online and these shoes don’t fit. Macys o
I need to exchange these shoes. They do not fit. I can take a credit. Your return policy is terrible on sale items. I can return sale items to any other store. I’ll never purchase from you again
Reposted from francosarto.com
Kath514
May 8, 2025
Beautiful shoes
Beautiful shoes but sizing is off for me an 8 was too big and A 7 And a half too tight sorry I can't send back !!! Only gave 3stars because of my personal fit !!!
Reposted from francosarto.com
francosarto.com response
We value your feedback of the Franco Darcy pump and have forwarded this information to the appropriate team. If you need further assistance, please don't hesitate to contact our Consumer Care Department. You can find our contact information here: FrancoSarto.com Consumer Care Department at 1-888-837-8892. The Call Center hours of operation are Monday-Friday 9:00a.m.-6:00p.m. and Saturday 10:00a.m.-5:00p.m. CT.
MS Cp
Apr 18, 2025
Comfy and cute
This is a comfortable, neat and beautiful pair of shoes. I can’t wait to wear it to a wedding next month.
Reposted from francosarto.com
Verified purchase
Tashae
Jan 22, 2025
CUTE but run large
I LOVE these but they run big. I wear and ordered a 6.5 probably should have ordered a 6.
Reposted from francosarto.com
Verified purchase
Sharon Kaye
Dec 15, 2024
Best shoes
I bought this shoes like six months ago and I love it
Reposted from francosarto.com
Theodor
Oct 3, 2024
Black fabric style photo is misleading
Please note the black fabric style looks like it’s just a gray-ish pattern, but it is Shiny Metallic and way too dressy for every day work shoes which is what I was looking for. It looks muted in the photos but it’s definitely not. So if you want a wedding guest shoe, go for it.
Reposted from francosarto.com
francosarto.com response
Thank you for writing a review for Franco Darcy Pump . We are sorry to hear the material was not as expected and value your feedback. Please know that we do take your feedback seriously and have conveyed your concerns to the appropriate party in hopes that we can improve. We appreciate you reaching out, and hope you'll give us another chance. If you need further assistance, please contact our Franco Sarto Consumer Care Department at https://francosarto.custhelp.com/app/ask or call us at 1-888-837-8892. Thank you for your review.
Jeanne73
Oct 2, 2024
Low heel, high fashion!
I love this shoe for so many reasons. It’s low heel but high fashion. The kitten heel portion is also very stable unlike the skinny heels out there. I wish it had a lug sole for even more traction. I do have skinny ankles so it slips off the back a bit but I will put inserts in for that. I did have to go down half a size as well.
