Sept 29, 2026
Order was delivered incorrectly
This is no way a review of the wallet, it is a review of Nordstrom online policy. Wallet ordered to be picked up at store. A huge box arrived, and I opened it at store to find a purse inside!!! I realize mistakes happen, but feel return/exchange could have been handled immediately at that point. Instead, the process is to return wrong item and then go home and reorder the wallet again. This meant multiple trips to store to return & pick up again. Employees were kind, but have to follow store process. Perhaps Nordstrom could improve process & compenstate buyer for inconvience of time & gas?
Verified purchase
JmHa.
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