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Details & care
The Pure Relief Deluxe Heating Pad from Pure Enrichment offers soothing comfort to the sore muscles in your back, legs, arms and more. Made with the softest, microplush fibers, this deluxe heating pad is an ultra-cozy heat therapy solution for arthritic pain, muscle ache and stiff joints. Use for just 20 minutes daily (or as recommended by your doctor) to increase blood flow and reduce pain and muscle spasms.
- - Color: gray - 11.5" x 7.75" x 2.4" - Imported Orders cannot be shipped to Canada, Alaska, Hawaii, Puerto Rico or P.O. Boxes.
- Please see user manual
- Item #6333679
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Most helpful positive review
Feb 26, 2026
Exceptional warranty
I purchased my Pure heating pad 4yrs ago and it has been everything. Last week it quit working and I was heart broken. I called the warranty phone number and received a cheerful voice on the line. His name was Scott, I explained to him how much I have enjoyed this product and he was very reassuring that I could receive a new Pure heating pad under warranty. Scott said I would get a new pad in 7-10 days. To my surprise it was here in 2 days. Thank you Scott, I'm telling all my friends about the great service you provided. Robert Lynn
Sheila
Reposted from Pure Enrichment
Most helpful critical review
Mar 14, 2026
Quits working in less than a year!
So I purchased this heating pad and the worked great for almost a year then I got a flashing “F” on the control. I emailed the company and after sending them photos, they replaced it no problem, very fast. The second one only lasted less than a year as well and I got the same flashing “F”. I only use these pads in my lap. They do get moderate use, but I don’t understand why they are not lasting less than a year for the price is pretty ridiculous. The replacements are supposed to have warranty too and they have replaced it for me one time but the next time I reached out when it happened again, they ignored me — so I will be looking elsewhere for heating pads.
Cinnamontoast
Reposted from Pure Enrichment
Pure Enrichment response
Hi Cinnamontoast,
Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your heating pad and our customer service team will be happy to further address this.
Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues.
Thank you,
Jessica
Pure Enrichment Support
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Kim37
Reposted from Pure Enrichment
Mar 15, 2026
Broken
I bought this not that long ago and it won’t work already and just flashes a red light when plugged in :(
Pure Enrichment response
Hi Kim,
We’re sorry to hear about the issues you’ve experienced with your PureRelief Deluxe Heating Pad. We sincerely apologize for any inconvenience this has caused.
Please reach out to us at 1-657-275-3737 or help@pureenrichment.com and our team will be happy to assist you in troubleshooting the problem, or explore other solutions. We’re here to help and want to ensure you have a product that works as expected.
Thank you for giving us the opportunity to make this right!
Thank you,
Jessica
Pure Enrichment Support
Cinnamontoast
Reposted from Pure Enrichment
Mar 14, 2026
Quits working in less than a year!
So I purchased this heating pad and the worked great for almost a year then I got a flashing “F” on the control. I emailed the company and after sending them photos, they replaced it no problem, very fast. The second one only lasted less than a year as well and I got the same flashing “F”. I only use these pads in my lap. They do get moderate use, but I don’t understand why they are not lasting less than a year for the price is pretty ridiculous. The replacements are supposed to have warranty too and they have replaced it for me one time but the next time I reached out when it happened again, they ignored me — so I will be looking elsewhere for heating pads.
Pure Enrichment response
Hi Cinnamontoast,
Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your heating pad and our customer service team will be happy to further address this.
Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues.
Thank you,
Jessica
Pure Enrichment Support
Barlygurl
Reposted from Pure Enrichment
Mar 9, 2026
Flashing F-- maybe 12 uses.
My XL pad is about 1 year old. I have only used it about 10 times for my back. I pulled it out to use it and it doesn't work flashing F. This is a very nice looking and luxurious feeling pad with a convenient long cord but less than a dozen uses is unacceptable performance, for the price it would have been cheaper for me to buy disposable heat pads and I am super disappointed with this product performance.
Pure Enrichment response
Hi Barlygurl,
Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your PureRelief XL – King Size Heating Pad.
The blinking "F" may indicate a connection error caused by damage in the heating coils. Rest assured, the PureRelief XL Heating Pad is backed by Pure Enrichment’s industry-leading 5-Year Warranty, and we’re committed to ensuring your satisfaction.
Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you further and resolve this issue as quickly as possible.
We look forward to hearing from you and making this right!
Thank you,
Jessica
Pure Enrichment Support
Hannah
Reposted from Pure Enrichment
Mar 5, 2026
Barely used, not very old, does not work…
My husband and I were given this heating pad as a Christmas gift a little over a year ago now and have only used it a few times. As many others have already said, I went to use it tonight and soon as I plugged it in, I got the flashing F. I am disappointed this has not worked longer than it has as you would expect more life out of a heating pad that is barely a year old. The quality of the material is good but the quality of the electronics is not which is just too bad.
Pure Enrichment response
Hi Hannah,
Thank you for taking the time to share your feedback about your PureRelief Heating Pad. We sincerely apologize that your experience hasn't been what you expected. The F-code is commonly the result of damage to the heating coils; associated with pressure being applied to the pad (i.e. lying on or against the heating pad). Please know that our team is here to help in any way we can. We want to ensure your complete satisfaction and will reach out to provide further assistance. Please also know, you can reach out to us by phone at 1-657-275-3737 or help@pureenrichment.com. We're available to answer your questions or explore any solutions that might improve your experience.
Thank you again for your feedback. We appreciate you and look forward to hearing from you soon.
Thank you,
Jessica
Pure Enrichment Support
Customer Service
Lisa
Reposted from Pure Enrichment
Verified purchase
Feb 27, 2026
disappointed
Disappointingly, the soft fabric is only on one side and the other side is scratchy and unpleasant. What a bummer! Also, it is very small so not sure why it was billed as XL. Another disappointment.
Pure Enrichment response
Hi Lisa,
Thank you for taking the time to share your feedback about your PureRelief XL – King Size Heating Pad. We sincerely apologize that your experience hasn't been what you expected in terms of size.
Please know that our team is here to help in any way we can. Feel free to reach out to us by phone at 1-657-275-3737 or help@pureenrichment.com. We're available to answer your questions or explore any solutions that might improve your experience.
Thank you again for your feedback. We appreciate you and look forward to hearing from you soon.
Thank you,
Jessica
Pure Enrichment Support
Sheila
Reposted from Pure Enrichment
Feb 26, 2026
Exceptional warranty
I purchased my Pure heating pad 4yrs ago and it has been everything. Last week it quit working and I was heart broken. I called the warranty phone number and received a cheerful voice on the line. His name was Scott, I explained to him how much I have enjoyed this product and he was very reassuring that I could receive a new Pure heating pad under warranty. Scott said I would get a new pad in 7-10 days. To my surprise it was here in 2 days. Thank you Scott, I'm telling all my friends about the great service you provided. Robert Lynn