14 Cup Programmable Coffeemaker

Thank you for sharing your experience—we’re sorry to hear the 14-cup coffee maker did not meet your expectations compared to your previous model. To help improve brewing results, we recommend slightly reducing the coffee-to-water ratio and ensuring the brew basket is properly seated, as overfilling or excess grounds can cause overflow, and pouring slowly from a fully seated lid may help reduce dripping. If you would like further assistance or product support, please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8900646561. We appreciate your feedback, as it helps guide improvements for our future models—thank you.