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New! Free Shipping—Limited Time*

20% Off SITEWIDE. INCLUDING FLASH EVENTS!
Discount reflected in prices as marked. Limited Time Only.

Due to the increased volume of orders and impact of Covid-19,
orders may be delayed. We appreciate your patience.

Shipping & Returns

SHIPPING RATES
ORDER TYPE
STARTING RATE
CONSIDERATIONS
U.S. orders over $100
Free
Applies to orders over $100 before tax. International orders and all items over 5lbs excluded.
U.S. orders under $100 containing only Jewelry, Watches, Accessories and/or Beauty items
$5.95
All other U.S. orders under $100
$7.95
Two-business day shipping
$15
Next business day shipping
$25
Canada
$10.95
An international surcharge of 28% will apply, which covers GST, PST and duties.

Note: Shipping rates valid on online orders only. Incremental charges may apply to domestic and international orders for additional weight and size. For international orders, currency exchange rates may vary at time of shipment, affecting duties and tax. Please contact Customer Care for more details.

SHIPPING TIMES
SHIPS IN 1-3 DAYSLEAVES SHIPPING CENTER IN 3-5 DAYSItems within this shipping timeline are ready to ship after the event ends. Includes all Nordstrom Rack items.
SHIPS IN 2-3 WEEKSSHIPS IN 2-3 WEEKSItems from some events are shipped from the brand to us after the event ends. Once it arrives, we’ll ship it off to you.
SHIPS IN 2-4 WEEKSSHIPS IN 2-4 WEEKSItems from some events ship directly from the brand. Shipment times may vary for each brand. Note: Some Home items may ship in 4-6 weeks.
EASY RETURNS

Having second thoughts? No worries—we’re here to help! If you’re not completely satisfied with your purchase, you can return your eligible items by mail or to your nearest U.S. Nordstrom Rack store within 45 days of the original ship date.

To confirm whether your item is returnable, check your invoice, email confirmation or Orders page.

RETURN POLICY

  • Apparel, footwear, home and accessories (bags, sunglasses, leather goods, jewelry and watches) may be returned unless the item is marked Final Sale or Non-Returnable.
  • Items must be returned within 45 days.
  • Returns on items received after these time periods are accepted at our discretion. Late returns that are accepted will be subject to a partial refund of 50% of their original sale prices. This will appear on your orders page as Late-Return Fee.
  • Items must be returned in their original packaging, including hangers, hang tags, dust bags, eyewear cases, shoe boxes and gift boxes when applicable.
  • Items must not be worn, altered or damaged.
  • Items purchased from Beauty events are final sale.
  • Eligible returns will be credited to your original form of tender or a gift card (gift cards cannot be redeemed for cash unless required by law).
  • Please note, we reserve the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Sales to anyone management believes to be a reseller or bulk purchaser are final, and no exchanges or returns will be granted.
  • Nordstrom Rack stores in Canada are unable to accept returns for items purchased online at nordstromrack.com or hautelook.com.
RETURNS YOUR WAY

Returning an item is simple! Just pick your return method to start the simple process.

RETURN TO A NORDSTROM RACK STORE
RETURN BY MAIL
RETURN TO A U.S. NORDSTROM RACK STORE
RETURN BY MAIL
Simply bring your invoice and eligible item(s) to a U.S. Nordstrom Rack store near you.
Send your item(s) back to us with the shipping label that we’ll provide.
Once you return an item it will not be available for immediate repurchase.
The return shipping fee is $5.95 for the U.S. and $10.95 for Canada. We’ll automatically deduct the fee from your refund.

GUEST RETURNS

  • If you placed your order using guest checkout, you can send your item(s) back to us by visiting Guest Returns >
  • If your guest order was shipped outside of the U.S., you must call Customer Service at 1.888.547.8438 to initiate your return.

GIFT RETURNS

  • Gift Recipients may return eligible gift items to Nordstrom Rack stores for in-store merchandise credit. Merchandise credit issued from store returns cannot be redeemed online.
  • In-store gift refunds will be issued as a Nordstrom Gift Card—redeemable online and in store at Nordstrom, Nordstrom Rack and HauteLook.
  • To receive a refund to the original form of payment, the purchaser must return the item themselves either in store or by mail.

REFUNDS

  • All returns will be refunded to your original form of payment.
  • Refunds for orders purchased with Nordstrom Gift Cards and/or Nordstrom Notes will be issued as a Nordstrom Gift Card and mailed to the original billing address. Gift cards cannot be redeemed for cash unless required by law.

PRICE ADJUSTMENTS

  • We do not make price adjustments on previous purchases. Savings are based on estimated comparison prices, which may be from the same or similar items from prior seasons. We strive to give you the best value; we encourage you to shop around.

REFUND PROCESSING

  • Returns to a Nordstrom Rack store will be refunded to the original form of payment or gift card.
  • Mail-in returns with our prepaid return label will be refunded back to the original form of payment within 1-3 business days after we receive your return. Please allow 7-10 business days for your return to arrive at our Returns Center.

Note: It may take a few days until your bank posts the refund to your account.

Still have questions? Contact Customer Care and we’ll be happy to answer your questions.

*Free Shipping is valid on U.S. ground flat-rate standard shipping for any qualifying transaction, pretax, for a limited time. Free Shipping is not valid on orders placed with Next Business-Day or Two Business-Day shipping. Product exclusions (noted on the product's page) or additional shipping charges may apply and will be reflected in the customer's cart. Nordstromrack.com | HauteLook reserves the right to suspend or terminate this offer at any time.

The 20% discount is valid on the purchase of all items at Nordstromrack.com | HauteLook starting on March 17, 2020, 7:00pm PT, excluding taxes. Cannot be applied to previous purchases or the purchase of Gift Cards, or payment on account, and cannot be redeemed for cash. Terms are subject to change and offer is subject to end at any time without notice.