Welcome to NR|HL
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- Q: How do I submit expenses?
A: All expense reimbursements are to be submitted in Concur, linked within MyNordstrom.com. If you have questions about the process, reach out to corporate.card@nordstrom.com - Q: How do I apply for a corporate credit card?
To apply for a corporate card, please have your department manager email Linda Tri at linda.tri@hautelook.com - Q: How do I apply for a Nordstrom credit card?
A: Fill out an application (available near HR in the Fulfillment Center, see reception), and submit it to HR with a valid ID for processing. (Note: Nordstrom tender must be used online if you wish to apply your employee discount to a purchase.)
A: If you are eligible, complete the business card request form and email it to breanna.carter@hautelook.com.
- Q: What are the office hours?
A: Office hours for our three LA-based locations are:
LAHQ—8:30 a.m. to 5:30 p.m.
Culver—6:30 a.m. to 7:30 p.m.
San Bernardino—7 a.m. to 4 p.m. - Q: What do I need to do if I have a visitor coming to the office (e.g. a vendor or colleague)?
A: Please email your visitor's information to receptionist@hautelook.com at least 24 hours in advance to ensure building access. - Q: I'm having a tech issue. How do I submit a service desk ticket to get help?
A: Please visit https://nrhl.service-now.com/coco/ to submit a ticket. - Q: How do I access my Nordstrom email, and other Nordstrom systems?
A: Please contact Nordstrom Service Desk at 206.233.4501. - Q: What is the best way to contact HR?
A: Contact an HR service center representative at 1.855.NORDYHR (1.855.667.3947) - Q: Where can I find info about benefits and perks (e.g. enrollment, pay, PTO etc.)?
A: Log in to your account on mynordstrom.com, then navigate to the appropriate tab on the homepage. - Q: Does Nordstrom offer gym or wellness discounts?
A: Yes! Nordstrom offers our employees a nationwide gym discount via the Active & Fit Direct program. Log in to mynordstrom.com > Nordstrom Benefits Portal > Wellness Program > Active & Fit Direct to get started.
FAQs
Questions? Click on.
Shipping & Returns
Free shipping is applied to orders over $100 before tax. International orders and all items over 5lbs. excluded.
Temporary Extended Returns in Response to COVID-19
For all items purchased online on or after February 1, 2020, we will accept in-store returns up to 45 days after stores reopen. We are continuing to accept returns by mail; the extended return period above applies. Purchases made after stores reopen will be subject to our standard 45-day return policy.
