Monday to Saturday: 5AM-10PM PST
Sunday: 5AM-8PM PST
To find your nearest location, visit the Store Locator.
To start a return, please log into your account.
If you placed an order as a guest,
enter your order number.
We launch new events every day at 8AM Pacific. Events starting Monday–Thursday, including those launched in the afternoon and evening, run for 48-72 hours. Events starting Friday or Saturday run until Monday morning. Home events launch every Tuesday at 1PM Pacific and run for a full 7 days.
If you have a HauteLook account, you can also use it to shop nordstromrack.com. That way, you can shop our exciting limited-time events, as well as an ongoing catalog of brands you love with just one shared account, cart, and checkout.
If you ordered with standard shipping, you can cancel an order within 2 hours from the time it was placed. If you’re registered on HauteLook, simply visit your Returns page and select "Changed my mind" on the order you wish to cancel. You can also Chat Now and one of our representatives will be happy to assist you. If you purchased using guest checkout, contact Customer Care at 1-888-547-8438 within the same 2-hour window, and one of our representatives will be happy to help.
For all shipping methods, including next business day, two-business day, and standard shipping, we are unable to modify items, payment methods, or shipping methods after an order has been placed.
Please note: Not all items are available for cancellation.
STATE & LOCAL SALES TAXES
The terms contained herein are subject to change as the taxation of online transactions is continually evolving. HauteLook strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change.
States Where HauteLook Collects Sales Taxes
Orders shipped to AK*, AL, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, PA, PR, RI, SC, TN, TX, UT, VA, VT, WA or WI will have all applicable local and state sales taxes added to your total order, and to your shipping charges, where appropriate.
Sales Tax Collection in Alaska
As cities within Alaska update their sales tax laws and ordinances to adopt the Remote Sales Tax Code established by the Alaska remote Seller Sales Tax Commission, Nordstrom, as a remote seller, may be required to collect sales tax on transactions with destination addresses within these cities. Please visit the Alaska Remote Seller Sales Tax Commission website for more information and to learn about which cities in Alaska are participating.
States Where HauteLook Does Not Collect Sales Taxes
HauteLook does not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. You may have a tax obligation in states where HauteLook does not collect sales tax. Details of how to report these taxes may be found at the websites of your respective tax authorities.
Need help using Apple Pay? See the links below for more information:
Please note, we reserve the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Sales to anyone management believes to be a reseller or bulk purchaser are final, and no exchanges or returns will be granted.
Our return philosophy is to be fair and reasonable with our customers, and we hope that our customers are fair and reasonable with us as well. In rare instances, we feel a customer isn't being fair with us, either by regularly abusing our approach to refunds, or by having an unusually high rate of returns. These situations may ultimately end with the decision that we can no longer serve those customers.
For additional shipping and return information, please visit Returns.
For more information about The Nordy Club rewards program, click here.
Monday to Saturday: 5AM-10PM PST
Sunday: 5AM-8PM PST
To find your nearest location,
visit the Store Locator.
To start a return, please log into
your account.
If you placed an order as a guest,
enter your order number.