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What is HauteLook?
HauteLook was originally an online flash event platform, acquired by Nordstrom in 2011 when it became part of the off-price division of Nordstrom, Inc.  If you loved shopping HauteLook's events, there's good news—all the brands and events previously available on hautelook.com are now available on nordstromrack.com and the Nordstrom Rack app.

What happened to HauteLook?
The HauteLook site and mobile app are not currently active or shoppable. However, all events previously available on hautelook.com have moved to Nordstrom Rack! This means that you can still shop everything you loved from HauteLook, just in a new place. Visit nordstromrack.com or download the Nordstrom Rack app to shop new events every single day.

Is HauteLook a Nordstrom company?
Yes. HauteLook was acquired by Nordstrom in 2011.

Is the HauteLook Privacy Policy still in effect?
When you shop with any of the Nordstrom brands, you can always find the applicable privacy policy in the site footer. Our privacy practices are consistent across the Nordstrom family of brands.

Can I return HauteLook items to Nordstrom Rack stores?
Yes! As long as your purchase falls within our 45-day returns window, eligible HauteLook purchases can be returned to any Nordstrom Rack store in the U.S. Use our Store Locator to find your nearest Nordstrom Rack store. Please check your HauteLook order confirmation email to make sure that your purchase qualifies for a return. If your HauteLook item is eligible, simply bring your item and invoice to your nearest Nordstrom Rack store to receive credit back to your original form of payment.

There's no Nordstrom Rack store near me. How can I return HauteLook items?
Don't have access to a U.S. Nordstrom Rack store or prefer not to return items in store? No problem. First, check your HauteLook order confirmation email to make sure that your purchase qualifies for a return, and that your purchase falls within our 45-day returns window. The price tag must also be attached to the item, and the item cannot have been worn or altered. As long as your purchase is eligible, you can return HauteLook items to Nordstrom Rack by mail. Visit our returns page for instructions on returning by mail. You can also return qualifying purchases to U.S. Nordstrom stores.

How do I shop HauteLook?
While flash events are no longer available on hautelook.com, all the HauteLook events, brands, trends and styles you love are now shoppable on nordstromrack.com and through the Nordstrom Rack app!

Does HauteLook have a mobile app?
No, HauteLook does not have a mobile app. However, flash events previously hosted by HauteLook are now shoppable on the Nordstrom Rack app! Download the Nordstrom Rack app in the App Store and navigate to the Flash Events section. Check back often—new flash sale events launch every day!

How do I redeem a HauteLook eGift Card?
HauteLook eGift Cards are redeemable at U.S. Nordstrom and Nordstrom Rack stores, and online at Nordstrom, Nordstrom Rack and Trunk Club. If you are shopping in a store, simply present your eGift Card information at the time of purchase. If you are shopping online at Nordstrom Rack or Trunk Club, simply enter your HauteLook eGift card code at checkout. HauteLook eGift Cards have no fees and do not expire.

What happens to my remaining HauteLook credits?
If you have credits remaining associated with your HauteLook account, you will be receiving a Nordstrom Rack eGift Card in the same amount. The eGift Card will be sent to the email address associated with your account and will be sent out at the end of April 2021. The eGift Card is redeemable at U.S. Nordstrom and Nordstrom Rack  stores, and online at Nordstrom, Nordstrom Rack and Trunk Club.